As part of our ongoing development, we would like to learn from you. We like to hear about what we are doing well and we also want to hear about what we are not doing so well. Please feel free to give us your feedback. You can also download a Complaint Form.

We aim to provide a professional, friendly and courteous service to all our patients. We hope that any problems can be sorted out quickly and easily, preferably at the time they arise and with the person concerned. If you wish to make a complaint we would ask that you do this in writing and address it for the complaints manager’s attention. If you wish to complain on another person’s behalf you will need their written permission to do so.

If you have a complaint about another service within the NHS, for example a hospital, you will need to direct it to the complaints department of the relevant service.

You can find out about our complaints procedure below:

• Mersham Medical Centre Complaints Process

We comply with the NHS Complaints Procedure:

• Find out more about how to feedback or make a complaint about an NHS service.