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Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure is available from reception.

We cannot work without the support of our patients. A suggestions box is available for your comments/view.

Patients who have a comment or complaint about a GP, which cannot be resolved locally with the practice Manager, can contact NHS England using the details below:

PO BOX 16738
B97 9PT

Tel: 0300 311 22 33

Patients who have a complaint or comment about a hospital, mental health or community trust should contact the provider directly or contact their local CCG who will be able to help.

Your Neighbourhood Professionals. Just a Click Away!
30 Norbury Road, Thornton Heath, Surrey, CR7 8JN
  • Telephone 020 8653 1869
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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